FAQ

Frequently Asked Questions and Customer Care

• When will the mug I want be back in stock?
  
  Thank you for your patience while I figure out how to streamline my process! Since I'm just one artist there's a limit to how many I can produce at a time.
  Pre-orders for mugs will open on specific dates that will be announced ahead of time. Once a threshold of orders is reached, orders will close, and that mug will show as out of stock. After I get caught up on making those mugs, I will announce availability and begin accepting orders again. 
  You can expect to see a cycle of availability opening and closing to allow me the time I need to create for you.
  
  When you place a pre-order, your mug is made from start to finish. It starts as just a slice of clay! It's a whole process. Finished mugs are sent out within 30 business days. Limiting the number of orders I take at a time will help me make sure I can stick to my 30 day promise. That way no one will end up waiting too long for something they have purchased.
  
  
• Can I request a custom product?
  Yes, I'm happy to make a custom soap or scented item for you!
  This does require a non-refundable partial payment up front, and with soap there's a minimum number of bars to place a custom order. This helps me cover any cost of ingredients for your special batch to get started.  
  For pottery, feel free to contact me at vasara@midnightcircleshop.com to discuss requests. I am only accepting requests for variations on my currently available pottery at this time. 
  
  
• Shipping 
  Orders are processed within 10 business days after receiving your order confirmation. 
  Pre-order Pottery ships within 30 business days after your order is confirmed.
  Made to order items during high sales volume may be delayed.
  Custom order items will ship within the agreed upon timeline for your custom project.
  Shipping charges for your order will be calculated and displayed at checkout. 
  
  
• How do I check the status of my order?
  You will receive an email confirmation upon completing your order.
  A second email will be sent to notify you your order has shipped, and will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
  
  
• Returns
  We want you to be happy. If for any reason you are not satisfied with your purchase, please let us know by emailing vasara@midnightcircleshop.com so we can make it right.
  All refunds will be issued to the same form of payment as the original purchase. You can read more about our policies here.
  
  
• Are your mugs dishwasher safe?
  Yes. My handmade mugs are safe to run though the dishwasher. I do personally split washing between sometimes handwashing and sometimes using the dishwasher as the detergents in dishwashers can be harsh and gradually cause fading over years of use.  
  
  
• Are your mugs microwave safe?
  Yes, my mugs are safe to use in the microwave. Please use care though as stoneware can get hot like other types of ceramic or glass. 
  
  
• How are you Eco-friendly? 
  Here at Midnight Circle, we made a promise to be as environmentally ethical as possible. That includes taking steps in how we package products to reduce our footprint. Our soaps are wrapped in biodegradable shrink wrap.
  Every order we ship is proudly packed using reused materials to reduce waste and/or biodegradable packing materials. 
  We have partnered with Planet to offset our shipping emissions, and invest with every order into innovative carbon removal solutions.
  Our soap and scent ingredients are sustainably sourced, fair trade, and cruelty free certified. Or responsibly foraged, grown, and harvested right here free from pesticides, herbicides, and with extra love and care.
  
  
• More questions
  If you have any question that was not answered here, or want additional details on anything outlined here, please feel free to email anytime!